We have made every effort to make this site accessible and easy to use for everyone, no matter what browser you choose to use, and whether they use assistive technology or not.
Accessibility statement for supportingvictims.org
This accessibility statement applies to supportingvictims.org.
This website is run by Supporting Victims. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: firstname.lastname@example.org
- call: 01609 643100
We’ll consider your request and get back to you in 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: email@example.com
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Supporting Victims is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the Code of practice for Victims of Crime – October 2015.
Any new PDFs or Word documents we publish will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 23rd December 2020. It was last reviewed on 23rd December 2020.
This website was last tested on 16th September 2020. The test was carried out by Mixd.
As our website contains thousands of pages, we selected a sample of pages to test based on average use, volume of traffic, and content type. We tested the following pages as they contain our main features used across the site.
- Our main website platform, available at – https://www.supportingvictims.org/
- How can we help – https://www.supportingvictims.org/help/
- Types of crime – https://www.supportingvictims.org/types-of-crime/
- Burglary and theft – https://www.supportingvictims.org/types-of-crime/burglary-and-theft/
- Support Services – https://www.supportingvictims.org/victim-support-services/
- Other Support – https://www.supportingvictims.org/support-services/other-support/
- Criminal Justice Process – https://www.supportingvictims.org/what-to-expect/criminal-justice-process/
- Domestic Abuse – https://www.supportingvictims.org/?s=domestic+abuse
- I have been a victim of crime – https://www.supportingvictims.org/help/i-have-been-a-victim-of-crime/
- I know has experienced abuse – https://www.supportingvictims.org/advice/i-or-someone-i-know-has-experienced-domestic-abuse/?ref=71
- Where we cover – https://www.supportingvictims.org/about/where-we-cover/
- What we do – https://www.supportingvictims.org/about/what-we-do/
You can read the full accessibility test report.