Many complaints can be dealt with informally by talking directly with the Supporting Victims team who will listen to your views, make a record of what happened and make appropriate changes where possible. We aim to give everyone who uses the Supporting Victims service the best possible help and for us to achieve this we need to know if things have gone wrong.
If you feel that your concern relating to Supporting Victims cannot be dealt with in this way; you need to contact the North Yorkshire Police, Fire and Crime Commissioner (PFCC).
Whatever you decide; your complaint or concern will always be treated confidentially. Your complaint will never be dealt with by the person who is the subject of your concern and will always be handled by a senior manager who hasn’t been involved previously. Supporting Victims will get back to you in a set time-scale so that you always know what’s happening and can feel sure that your concern or complaint is being treated seriously.
Making a complaint
To make a formal complaint about the:
- Supporting Victims in North Yorkshire telephone team
Please contact North Yorkshire Police, Fire and Crime Commissioner(PFCC) directly as follows:
Tel: 01423 569562
In writing:North Yorkshire Police, Fire and Crime Commissioner
12 Granby Road
You can also ask someone to help you to make a complaint and to act on your behalf if you want.