Close
Hide site

Call us: 01609 643100

Open Monday – Friday, 9am to 5pm

Calls charged at standard rate for landline and mobiles

Hide site
  • Home
  • I have received a text message

I have received a text message

Supporting Victims in North Yorkshire has contacted you by text message, as you have recently reported a crime to the police.

If you have reported a crime or have been a victim of a recent crime, and you live within York/North Yorkshire;

We can provide you with free, confidential help to cope and recover from the impact of crime.

Our fully trained and experienced team can help you in many ways if you have been affected by what has happened. When you speak to a member of staff they will ask some general questions about how you are feeling after the crime, and assess your needs. They will then be able to offer you co-ordinated access to some or all of the following:

Emotional support – someone to talk to over the telephone or face to face, providing you with help to make sense of police processes & legal procedures

Practical support – access to personal and temporary home security equipment, support to make a Victim Personal Statement, or identify potential compensation routes e.g. Criminal Injury Compensation Claims

Specialist support – e.g. providing specialist support for victims of domestic or sexual crime

The opportunity to communicate with the offender – bringing those harmed by crime/conflict and those responsible for harm into communication, enabling everyone affected to play a part in repairing harm and find a positive way forward

Signpost to other agencies – for more appropriate support to better meet your individual needs/circumstances

If you have reported a crime of fraud;

We can provide you with free, confidential help to cope and recover from the impact of crime and suggest how to reduce the chances of you becoming a victim of fraud again. Unfortunately, If you have lost a sum of money, how successful you’re likely to be about getting it back will depend on how the money was paid. For more information about what you can do to try and recover your money if you’ve lost out to a scam, visit Which? However talking to Supporting Victims may help you to get your life back on track.
Our fully trained and experienced support team can help you in many ways if you have been affected by what has happened. When you speak to a member of the Supporting Victims staff they will ask some general questions about how you are feeling after the crime, and assess your needs. They will then be able to offer you co-ordinated access to some or all of the following:

Emotional Support – someone to talk to over the telephone or face to face.

Practical Support – fraud prevention advice.

Signpost to other agencies – for more appropriate support to better meet your individual needs/circumstances.

You may have already been in contact with Action Fraud, or reported a fraud directly to them, and indicated you would like to be referred to local victim services. Action Fraud is an organisation that analyses patterns of information regarding fraud. They pass information and lines of enquiry to the relevant police force where an investigation may be able to be pursued. They do not investigate fraud themselves. They will however provide you with a police crime reference number to enable you to update the information in your crime report if you need to at a later date.

Supporting Victims are registered as a ‘Friends Against Scams’ organisation, see more at;
www.friendsagainstscams.org.uk. You can also complete free scam awareness online training.

Supporting Victims Survey;

You may have received a text message from us which includes a link to a survey. In order to improve our service, Supporting Victims would like to gather feedback following the contact you recently received from us by telephone, email or letter. The survey consists of 6 questions.
https://www.smartsurvey.co.uk/s/SupportingVictims/
You do not have to have received a text message to take part in the survey.

If you have reported a crime or have been a victim of a recent crime, and you live outside of York/North Yorkshire;

Please visit Victim and witness services – GOV.UK (www.gov.uk) where you can find contact details for support services in your local area, to help you to cope and recover from the impact of crime.

Further information;

Need More Information? Or would like to speak to us about support? Contact us on 01609 643100 between 09.00 and 17.00 Monday-Friday or contact us here via our website; Contact us | Supporting Victims | North Yorkshire.  If you need help outside of office hours please call the National Victim Information Line on 0808 1689 293. Don’t need help now?  Please keep our details as you can contact the team at any point now or in the future.

Your information is held on a secure database and will not be shared with any other agency without your consent. Our privacy notice can be found in full at: www.supportingvictims.org/privacy-and-cookies/

You may also receive a text from us if you have reported a crime on behalf of someone else, for example if you are a parent/carer and have reported a crime on behalf of a child.

For information on victims’ rights, please visit www.gov.uk and search for ‘Code of Practice for Victims of Crime.’

Please explore the Supporting Victims Website for further information about support available.

If you have received a text from us, but you believe you are NOT the intended recipient, it is likely we have sent you the text in error. Please delete the text message. If you have the means to, and are able to, please advise the Supporting Victims Team of this error by phoning the number listed above, so we can ensure the details are corrected, and the correct recipient is offered support.