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Privacy and cookies

This privacy policy sets out how Supporting Victims uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

Supporting Victims may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 25 March 2015.

How we use cookies

Cookies are small text files which are served to your browser for your computers to store.

We use cookies to:

  • Improve your browsing experience (eg. saving customisation settings)
  • Enabling certain functionality (eg. logging in)
  • Collect anonymous data to improve the website (eg. device/browser usage, page visit routes)

Knowing how our users visit and use our website is how we know where to improve. We do not use cookies for advertising purposes, or pass user data to any other organisation or website.

All cookies used on this site are listed below. If you do not wish these cookies to be tracked you can disable them in your browser, but there is a possibility that this may negatively affect your experience whilst using the website.

First party cookies

These are cookies that may be controlled and set by us on this domain, used to provide site functionality and optimisation.

Name Purpose
resolution Set and used by Adaptive Images to serve appropriately sized images to your device
wordpress_test_cookie Set and used by WordPress to test for cookie capability
comment_author, comment_author_email Set and used by WordPress to remember a commenting user’s data
wp-settings, wp-settings-time Set and used by WordPress to remember a logged-in user’s preferences

Third party cookies

These are cookies that may be controlled and set by external services / tools, used to enhance our site and provide usage information.

Name Purpose
__utma, __utmb, __utmc, __utmv, __utmz Set and used by Google Analytics to anonymously track user activity
NREUM, NRAGENT, JSESSIONID Set and used by New Relic to anonymously track user activity
khcookie, NID, SNID and PREF Set and used by Google Maps to provide interactive location maps
APISID, HSID, NID, PREF, SSID, SID, SAPISID Set and used by Google Site Search to provide search functionality

Form data

We may collect the following information from any of the site’s input forms:

  • Your full name
  • Contact information including email address and telephone (if supplied)

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under The Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please e-mail help@supportingvictims.org.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possibles. We will promptly correct any information found to be incorrect.